If I sell an inventory item or an inventory assembly to a customer and then the customer never receives the item because the carrier loses it, how do I give a refund to the customer without increasing the inventory amount for the item that was sold to them? On the invoice, if I click 'refund/credit' then the inventory item I am giving the refund on will be added back in to inventory. However we do not have the item so that would be incorrect. We will attempt to file a claim with the carrier, however we have found it is extremely rare for a carrier to pay even if it is clear they are at fault. But there would be two options I need to understannd: 1) refund the customer without putting the item back in inventory and the carrier does not pay for the lost item 2) refund the customer without putting the item back in inventory and the carrier does pay for the item. The only way I can think to handle this is to refund the customer (which will put the item back in inventory), then do an inventory adjustment of -1 with the account being a loss/theft expense account. Thank you.